Training That Actually Sticks
Part 6 of the Change Management Series
You can build the best HR or payroll system in the world, but if your people don’t know how to use it, or worse, don’t want to, the implementation will fall flat.
Training isn’t just about teaching; it’s about transforming. The goal isn’t to dump information, it’s to build confidence, competence, and connection. When training sticks, employees walk away not just knowing what to do, but why it matters.
Let’s talk about what makes training truly effective.
1. Start Training Before Go Live
Waiting until the system launches to train users creates panic and frustration.
Introduce learning early, in small, digestible sessions.
Build comfort before rollout so training feels like practice, not pressure.
2. Train for Roles, Not Just Processes
One size fits all training leads to one thing: confusion.
Tailor materials to each role’s daily tasks and responsibilities.
Help people see how the system supports their work, not just the company’s goals.
3. Make It Interactive
No one learns from a three hour slide deck.
Use simulations, live demos, and real scenarios.
Encourage hands on practice and space for questions.
4. Create Safe Learning Spaces
People learn best when they’re not afraid to make mistakes.
Normalize learning curves and celebrate progress.
Encourage curiosity by saying, “Let’s figure this out together.”
5. Blend Learning Styles
Everyone learns differently.
Mix formats: videos, micro modules, job aids, and live sessions.
Offer on demand resources for those who prefer to learn independently.
6. Reinforce After Launch
Learning doesn’t stop at go live.
Host refresher sessions, office hours, or open Q&A forums.
Keep job aids accessible and update them as the system evolves.
7. Tie Training to Wellness and Mindset
Change is mentally heavy, and training should acknowledge that.
Build breaks into sessions and celebrate small wins.
Remind employees that mastery takes time and practice.
8. When Training Isn’t the Problem
Sometimes, training “doesn’t stick” not because it’s missing content, but because it’s missing context.
Even thorough training can fall short if users rely on memorizing steps instead of developing problem solving skills.
“The best trainers and leaders go beyond showing how to do something; they teach people to think through why they’re doing it.”
Effective training isn’t about perfection, it’s about empowerment. When people feel supported and capable, adoption follows naturally.
The secret to training that sticks? Make it human, make it practical, and make it continuous.
Stay tuned for Part 7: Post Go Live Support, What Happens After the Launch ✨